Title: Planned Maintenance Coordinator

Location: Dagenham

Salary: 28,000

Days/ Hours of work: Monday - Friday, 08:00 - 17:00

Benefits

On-site parking
Full in-house training
Strong company culture
Clear progression opportunities
Regular team socials
28 days of annual leave (inclusive of public holidays)
Annual reviews

The company

An established facilities company based in Dagenham are looking for an organised and proactive Helpdesk Administrator to join their Service team. You will be responsible for organising the 24hr servicing and emergency repairs at customers' premises. Always providing amazing customer service.

Duties

Scheduling visits and ensuring all visits are completed within the timescale required
Processing the paperwork from the visits made ready for invoicing
Liaising with engineers and subcontractors ensuring all tasks are carried out correctly and ensuring paperwork is received in a timely manor
General admin support/answering the phone on the main Helpdesk line
Carrying out risk assessment, developing safe working procedures and identifying specific health and safety training records.
Ensure all jobs are up to date on the company system and also with the customer.
Liaising with Engineers.
Promoting the interests of the group and furthering good inter-company relationships while updating the customer throughout the service we have provided

The ideal candidate

Previous facilities experience is preferable
Knowledge of MS suite including Excel and word
Can work independently and proactively
Strong organisation skills
Flexible and open-minded
Strong relationship building skills
A professional telephone manner
Great at problem-solving

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